Shipping policy

At Migi Treats, we’re committed to delivering your order quickly, securely, and with care. We strive to make your shipping experience as smooth and transparent as possible.

📮 If you have a PO Box address:
Purolator and UPS do not deliver to PO Boxes. If your shipping address includes a PO Box, we will contact you to arrange alternate delivery to the nearest Purolator or UPS depot where your order can be safely held for pickup.

Thank you for your understanding and patience during this temporary disruption. We're doing everything we can to get your order to you without delay!

🚚 Order Processing & Delivery Times

We aim to process all orders promptly. You’ll receive a confirmation and tracking number once your package is ready to ship.

  • Processing Time: Typically within 1–3 business days

  • High Season Delays: Orders may take slightly longer to process during peak seasons (e.g., Halloween, Christmas)

📦 Rural, Remote, and International Shipping:
If your shipping address is in a rural or remote location, or outside of Canada, we may contact you to confirm available delivery options.
Additional shipping fees may apply for these areas, and we’ll always inform you of any extra charges before your order ships.

🎁 Free Shipping Policy

Free Standard Shipping on orders over $150 (before taxes & discounts)

  • Applies to Standard Shipping only

  • Does not apply to Express Shipping, but we’re happy to offer a discounted express rate if you provide a valid free shipping code or reward — just reach out!

  • Free shipping applies only to major urban centers

    • Rural addresses may still incur additional shipping costs

    • If applicable, we’ll notify you before processing the order

📦 Shipping Methods

We offer a variety of shipping methods during checkout. Delivery time estimates are provided by the courier and may vary based on your location and external factors.

Please note:

  • Estimated delivery times are not guaranteed

  • We are not liable for courier-related delays once the package is in transit

⏳ Shipping Delays

If your package is delayed beyond the estimated delivery time:

  • First, check your tracking link

  • Then, contact the shipping carrier directly for the most accurate, real-time updates

We're happy to help facilitate support when needed — just reach out to us if you need assistance navigating the process.

💰 Shipping Costs

Shipping fees are calculated based on:

  • Package weight and dimensions

  • Shipping destination

  • Chosen shipping method

You’ll see a full breakdown of shipping charges at checkout before finalizing your order.

If you have any questions about shipping options, timelines, or eligibility for free shipping, feel free to contact us at migitreats@cogeco.ca — we’re here to help!

    Product Disclaimer

    Please review your products carefully before purchasing. We are not responsible for customer errors in product selection. It is the responsibility of the customer to ensure they are selecting the correct item(s).

    If you have any allergies or dietary restrictions, please take extra care in reviewing product details. Not all nutritional or ingredient information is posted on our website. If you are unsure, we strongly recommend you do your own independent research or contact us directly. We will be happy to provide photos or additional product information upon request to help you make an informed purchase.

    While some packaging may state "nut free," "gluten free," etc., Please be aware that our facility is not nut-free, gluten-free, or free from other common allergens, and cross-contamination is possible. This is especially important when purchasing bulk candy or unpackaged items.

    We encourage all customers, particularly those with food allergies, to exercise caution when making a purchase.

    Thank you for your understanding and support.

    🌍 International & Imported Products

    Some of our products are sourced from international suppliers (e.g., Europe), but are specifically intended for the Canadian or U.S. markets.

    You may notice:

    • English-language packaging

    • Variations in the country of manufacture (e.g., a German brand may produce items in Germany, Turkey, or the UK)

    We do our best to keep product photos accurate and up to date. However, packaging may occasionally vary slightly due to regional differences or supplier updates.

    Please note:
    Products are non-refundable based on packaging variations alone. If packaging appearance is important to you, feel free to contact us in advance — we’re happy to clarify what to expect.

    Regardless of origin or packaging differences, we stand by the quality, authenticity, and taste of every product we sell.

    Customer Support Promise

    We understand things happen. If you experience any issues with your order, we will do everything we reasonably can to find a solution. Our team is committed to working with you fairly, quickly, and compassionately.

    Policy Updates

    We reserve the right to modify or update this policy at any time without prior notice. The most current version will always be available on our website.