Refund policy

Return & Refund Policy

We’re committed to delivering quality products and a great experience. If something doesn’t go as expected, we’re here to help. Please review our return and refund terms below.

Return and Exchange

Return:

Please note we do not accept return or refund.

Exchange:

For exceptional circumstances, If any consideration is given by the seller, only with the following conditions: 

  • Items must be unopened, unused, undamaged, and in original packaging

Clearance items, final sale, or products purchased in error by the customer are not eligible for exchange. 

Only if we agree, we may consider offering a exchange on the products if they are returned to us unopened and in new condition. Once we received the product, first you must purchase the replacement item before the refund is processed. Please ensure all returned products are unopened, as we cannot issue a refund for exchange if we receive opened items. 

Return shipping is not covered by us, but only if we agree, you're more than welcome to send the items back.

Please note that if accepted, the refund would apply to the products only and not to any shipping fees. Once the products are received, it will take 2-5 business days for your bank to process the refund.

Thank you for your understanding.

Customer Support Promise

We understand things happen. If you experience any issues with your order, we will do everything we reasonably can to find a solution. Our team is committed to working with you fairly, quickly, and compassionately.

Policy Updates

We reserve the right to modify or update this policy at any time without prior notice. The most current version will always be available on our website.